Summary: Alona dt collects only the data needed to run your account, process your PKR payments and keep the platform secure. We do not sell your personal information to anyone. This policy tells you exactly what we collect, why, and how long we keep it.

01. Introduction

This Privacy Policy applies to all users of the alona dt platform at alonadt.app. It covers personal data collected through your account registration, use of betting and gaming features, deposits and withdrawals, and any direct communications you have with our support team.

Alona dt is committed to handling personal data with care and transparency. This policy is written in plain language so you actually understand what happens to your information — not just legal boilerplate that nobody reads. We want players to feel confident that their data is managed responsibly, and we encourage you to read this document fully before using the platform.

By creating an account and using alona dt, you acknowledge that your personal data will be processed as described in this policy. If you have questions at any point, the support team is available to clarify anything here.

02. What Data We Collect

We collect personal data in several ways — information you provide directly, information generated by your activity on the platform, and technical information collected automatically when you visit the site.

Information You Provide Directly

  • Registration details: Full name, date of birth, mobile number and email address when you create your account.
  • Identity verification: CNIC or other government-issued ID submitted for age and identity verification before your first withdrawal.
  • Payment information: JazzCash or Easypaisa account number, Raast ID, bank account details or card details provided when making a deposit or registering a withdrawal method. Full card numbers are not stored on alona dt servers — payment data is handled through secure third-party processors.
  • Support communications: Messages, emails or chat transcripts when you contact the support team, including any information you choose to share in those conversations.

Information Generated by Your Activity

  • Betting history: sports markets accessed, bet amounts in PKR, outcomes and settlement records.
  • Casino and Bingo session data: games played, stakes, wins and losses.
  • Deposit and withdrawal transaction history including amounts, dates and payment methods used.
  • Bonus and promotion activity: offers claimed, wagering progress and completion status.
  • Responsible gaming settings: deposit limits, session reminders or self-exclusion periods you have set.

Technical Information Collected Automatically

  • IP address and approximate geographic location.
  • Device type, operating system and browser version.
  • Session timestamps: when you logged in, how long you were active and when you logged out.
  • Cookies and similar tracking technologies as described in Section 9 of this policy.
Payment Data Note: Alona dt never stores full card numbers or complete mobile wallet PINs on its own servers. Payment credentials are tokenised and handled exclusively by our certified payment processing partners. Alona dt only retains a masked reference for transaction reconciliation.

03. Why We Collect Your Data

Every piece of data alona dt collects has a specific purpose. We do not collect information speculatively or build profiles beyond what is necessary to operate the platform safely and fairly for all players.

Data Type Purpose Legal Basis
Registration details Create and manage your account; enable login; communicate with you Contract performance
Identity documents Verify age (18+) and identity before processing withdrawals; prevent fraud Legal obligation; fraud prevention
Payment information Process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer Contract performance
Betting and gaming activity Settlement of bets and games; bonus tracking; detecting prohibited activity Contract performance; legitimate interest
Device and IP data Fraud detection; detecting duplicate accounts; platform security Legitimate interest
Support communications Resolve queries; maintain records of disputes and resolutions Contract performance; legitimate interest
Responsible gaming settings Enforce limits and self-exclusions you have set; ensure player protection Legal obligation; player protection

04. Who We Share Your Data With

Alona dt does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Data is shared only in limited circumstances where it is strictly necessary to deliver the platform's services or to meet legal requirements.

Payment Processors

When you deposit or withdraw funds, relevant payment details are passed to the authorised payment processor handling that transaction — for example, the technical service partners behind JazzCash, Easypaisa or Raast integrations. These processors operate under their own privacy and security standards and receive only the data required to complete the transaction.

Identity Verification Partners

When identity verification is required before a withdrawal, your name, date of birth and CNIC details may be passed to a third-party verification service. This service confirms the authenticity of your documents and returns a pass or fail result. They do not retain your documents beyond their own stated retention policies.

Fraud Prevention and Security

Alona dt uses industry-standard fraud detection tools. Anonymised or pseudonymised technical data — such as device fingerprints and IP addresses — may be processed by these tools to detect suspicious patterns, duplicate accounts or automated bot activity. No personally identifiable information is shared with fraud tool providers beyond what is necessary for a specific investigation.

Legal and Regulatory Obligations

If alona dt receives a lawful request from a competent authority for data relating to a specific account or transaction, we are required to comply. We will only disclose the minimum data required to satisfy that legal obligation. Where permitted, we will attempt to notify the affected account holder before disclosure.

Bottom Line: Your data stays within the ecosystem of partners that directly support your account — payment processors, identity verifiers and fraud tools. It does not go to advertisers, data brokers or unrelated third parties.

05. How Long We Keep Your Data

Alona dt retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet legal and compliance obligations. Account data — including registration details, transaction history and betting records — is retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.

If you close your account, your active profile is deactivated. However, historical transaction and account records are archived and retained for the required period before being securely deleted. Identity verification documents are retained for as long as the related account records require, then permanently deleted.

Support communication records are retained for up to three years following the resolution of the relevant query. Marketing preferences and consent records are retained for as long as you remain on any communication list, plus a reasonable period for compliance documentation after unsubscribing.

06. How We Protect Your Data

Protecting player data is a core operational priority for alona dt. The following measures are in place to keep your personal information secure:

  • SSL encryption: All data transmitted between your browser or device and alona dt's servers is encrypted using TLS/SSL protocols. The padlock icon in your browser confirms this encryption is active during your session.
  • Password hashing: Your account password is never stored in readable form. It is hashed using a strong cryptographic algorithm before being stored, meaning even alona dt staff cannot read your password.
  • Access controls: Access to personal data within alona dt's systems is restricted to staff who require it to perform their role. All access is logged and audited.
  • Payment tokenisation: Full payment credentials are not stored on alona dt's own servers. Card and mobile wallet details are tokenised by certified payment processors.
  • Regular security reviews: Platform infrastructure and data handling practices are reviewed regularly to identify and address potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you suspect unauthorised access to your alona dt account, contact support immediately and change your password.

07. Your Data Rights

As a player on alona dt, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team directly.

Right to Access

Request a copy of the personal data alona dt holds about you, including account details and transaction history.

Right to Rectification

Ask us to correct any inaccurate personal information held on your account, such as a misspelled name or incorrect contact number.

Right to Erasure

Request deletion of your personal data. Note that some data must be retained to meet legal and financial record-keeping obligations even after erasure requests.

Right to Restriction

Request that we limit processing of your data in certain circumstances, for example while a complaint or dispute is being investigated.

Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

Object to processing of your data for direct marketing purposes. You can also object to processing based on legitimate interests in specific circumstances.

08. Marketing Communications

If you have opted in to receive promotional communications from alona dt, we may contact you by email or SMS with information about new promotions, PSL betting markets, bonus offers and platform updates. You can opt out of these communications at any time by contacting the support team or updating your notification preferences in account settings.

Opting out of marketing communications does not affect your ability to use alona dt or receive transactional messages such as deposit confirmations, withdrawal notifications and security alerts. Transactional messages are sent regardless of marketing preferences because they relate directly to your account activity.

09. Cookies and Tracking Technologies

Alona dt uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help us recognise you between sessions, remember your preferences and analyse how the platform is used.

Types of Cookies Used

  • Essential cookies: Required for the platform to function. These enable login sessions, keep your bet slip active and maintain security tokens. They cannot be disabled without breaking platform functionality.
  • Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions end and how features are used. This data is aggregated and anonymised; it does not identify individual players.
  • Preference cookies: Store your settings such as language preference, odds format and notification options so you do not need to re-enter them each session.

You can manage or block non-essential cookies through your browser settings. Note that disabling essential cookies will prevent you from logging into your account. Analytics and preference cookies can be disabled without affecting core functionality.

10. Children and Minors

Alona dt is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during identity verification or routine review it is determined that an account belongs to an underage user, the account will be closed immediately and all personal data associated with it will be deleted, except where retention is required to document the closure.

If you are a parent or guardian and believe a minor has registered on alona dt using your details or their own, please contact the support team immediately so the account can be investigated and closed promptly.

11. Changes to This Privacy Policy

Alona dt may update this Privacy Policy from time to time to reflect changes in data handling practices, platform features or legal requirements. When material changes are made, we will notify registered players through an in-platform message or email before the changes take effect. The updated policy will always be available on this page with a revised effective date at the top.

Continuing to use alona dt after an updated policy has been published constitutes your acknowledgement of the changes. If you disagree with any update, you should stop using the platform and contact support to close your account and request withdrawal of your real-money balance.

12. Contact Us About Your Data

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the alona dt support team. We aim to respond to all data-related enquiries within five business days.

Data Enquiries: Reach the support team at [email protected] — please include "Privacy" in your subject line so your query is routed to the right team quickly. You can also use the live chat feature available on the FAQ page.